Last updated: 3 August 2026
The important bits
ADHD Business HQ™ is operated by me, Joanne Gibson, as a sole trader.
Email: joanne@adhdbusinesshq.com
Business correspondence address: 7 Westview Close, Prenton, Wirral, CH43 9HQ
I am not currently registered for VAT. Prices are currently shown and charged in GBP.
These terms apply to individuals buying workshops, The ADHD Business Space, one-to-one coaching or another ADHD Business HQ service.
Because the services relate to business activity, some customers may technically be buying in the course of their trade rather than as private consumers. To keep the process clear, I give all individual customers the same 14-day cancellation arrangement in these terms. Where the law already provides a stronger right, that stronger right applies.
Talks, training and consultancy for organisations are governed by the proposal, scope of work or separate agreement issued for that project.
My services are for adults aged 18 and over.
The sales, booking or checkout page will explain:
Please check that the service and dates work for you before paying and provide accurate contact details.
A contract is formed when I confirm that your booking or purchase has been accepted. You will receive confirmation and a copy or link to information you can save.
A workshop may be free or paid, live or recorded. The booking page will state the date, format, workbook or materials, recording arrangement, replay access and any follow-up support.
The ADHD Business Space is a six-week small-group programme. Each participant brings one important piece of unfinished business work and receives the coaching, supported working time and follow-through described on the sales page and in the Programme Definition.
One-to-one coaching is a focused online session or agreed package. The booking information will state the session length, price and anything included afterwards.
Payment is due through the route shown at checkout. A place is not confirmed until the required payment has been received and the booking has been accepted.
Where an instalment option is offered, it is a way of paying the full agreed programme or package price. It is not a separate weekly or monthly purchase unless the checkout clearly states otherwise.
The amounts and payment dates will be shown before purchase. If an instalment fails, I will contact you and give you a reasonable opportunity to correct it. Access may be paused while payment remains overdue.
A cancellation does not automatically make every unpaid instalment due. The amount fairly payable will be worked out using the cancellation rules below and the value already supplied.
Optional extras are charged only when you have actively agreed to them.
You may cancel within 14 days of the contract being confirmed without giving a reason.
Email joanne@adhdbusinesshq.com or use the cancellation form at the end of these terms. You do not have to use the form if your message clearly says that you are cancelling.
A refund due under this arrangement will normally be made within 14 days after I receive the cancellation, using the original payment method unless another method is agreed.
A service may begin during the 14-day period when you expressly ask for it to start early.
If you cancel after delivery has started, I may deduct a fair proportion for the part already supplied.
If a service is fully completed during the 14 days, the cancellation right ends only when you asked for early performance and acknowledged in advance that the right would end after full delivery.
If you receive an immediate download, streamed recording or other digital content, I will ask you to agree to immediate access and acknowledge that you will lose the 14-day cancellation right for that digital content once supply begins.
After the 14-day period, a refund or transfer is not automatic, but I will assess the situation fairly.
Any amount retained or charged will reflect only:
I will not automatically keep every advance payment or demand all remaining instalments regardless of the circumstances. I will explain the calculation on request.
After 14 days, I may offer a transfer or refund after considering the notice given, the possibility of filling the place and any workbook, replay or support already supplied.
When a paid participant cannot attend live, they may receive the workbook and replay where that was included in the workshop offer.
If I cancel a paid workshop, you may choose a full refund or an available transfer.
A missed group coaching or supported working session is not normally replaced with an individual session. Missing a session does not normally extend the six-week programme.
You will still receive the materials and any separate teaching recording stated in the Welcome Guide. Group coaching, participant discussions and supported working sessions are not recorded.
If you stop attending, I will use the contact route and re-engagement preference you selected during onboarding. Absence does not automatically cancel the contract or instalment arrangement.
If I cancel an individual programme session, I will normally rearrange it or provide an equivalent replacement. If I cancel the whole programme, you may choose a refund for the undelivered part or an available transfer.
You may rearrange a one-to-one session without charge by giving at least 48 hours' notice.
With less than 48 hours' notice, or for a no-show, the session may be treated as used because the time was reserved for you. Exceptional circumstances will be considered fairly.
If I cancel a session, it will be rearranged or refunded.
Support may include:
I normally check programme messages on working days, Monday to Friday, and aim to reply within two working days.
This is not an emergency, crisis, medical, legal, financial or therapeutic service, and it is not continuously monitored.
Active between-session support ends seven days after the six-week programme finishes, unless the offer states a different period.
When Fathom is used, the normal follow-up is a private Fathom recording link and an email summary. If you opt out of Fathom, I will provide a manual email summary instead.
Any additional WhatsApp or email support will be stated before you buy.
I will explain a recording before it begins, including what will be captured, who can access it and the access period.
Fathom may record, transcribe and summarise a one-to-one session after you have been informed and agreed.
You may opt out. In that case, Fathom will not be used and you will receive a manual email summary.
A recording link is for you only. It must not be shared, published or used to train another AI system.
You may not make your own recording unless I have agreed beforehand. Any agreed client recording is for private use only and must not be shared or published.
Free and paid workshops may be recorded. The booking information or opening notice will explain this.
A replay is for the authorised recipient only and must not be shared.
Group coaching, participant discussions and supported working sessions are not recorded.
I may record a separate teaching section before or after a live session. No participant voice, image, display name, chat contribution or business information will appear in that recording.
You may share access and communication needs before or during a service. A diagnosis is not required. I will consider reasonable adjustments and explain any limit that cannot reasonably be met.
In groups, participants must not share another person's identifying information, business information, story or contribution outside the group without permission.
I take reasonable steps to support confidentiality, but I cannot guarantee the actions of every participant. Confidentiality may be broken where disclosure is required by law or reasonably necessary to respond to an immediate risk of serious harm.
Participants must not behave in a discriminatory, threatening, harassing, seriously disruptive or unsafe way.
Where reasonably possible, I will explain a concern and give the person an opportunity to correct it. Immediate removal may occur for a serious safety, harassment or confidentiality concern. Any refund after removal will be assessed fairly under section 5.
Your own business information and pre-existing work remain yours.
Slides, templates, worksheets, recordings, teaching and original programme materials remain the intellectual property of ADHD Business HQ or the relevant rights holder.
You may use completed plans and worksheets inside your own business. You may not reproduce, teach, sell, license, distribute or publish the original materials without written permission.
I will deliver the service described with reasonable care and skill. You remain responsible for your own business decisions and for using professional legal, financial, medical or therapeutic advice where needed.
No particular business, financial or personal outcome is guaranteed.
I may make a reasonable change to a date, time, delivery platform or session arrangement when necessary. I will explain a material change as soon as reasonably possible.
If a material change means you can no longer receive substantially the service you bought, I will offer a fair transfer, alternative or refund for the affected undelivered part.
Nothing in these terms excludes a responsibility that cannot legally be excluded, including responsibility for fraud, death or personal injury caused by negligence, or statutory rights.
To make a complaint, email joanne@adhdbusinesshq.com with the service, relevant dates and the outcome you are seeking.
I will acknowledge a complaint within five working days and aim to provide a full response within 15 working days. If I need longer, I will explain why and give a revised timescale.
These terms are governed by the law of England and Wales. Customers in another country retain any mandatory local rights that these terms cannot remove.
Use this form only if it is useful. A clear email is also enough.
To: Joanne Gibson, ADHD Business HQ™
Address: 7 Westview Close, Prenton, Wirral, CH43 9HQ
Email: joanne@adhdbusinesshq.com
I give notice that I cancel my contract for the following service:
Service: ______________________
Ordered on: ______________________
Name: ______________________
Address: ______________________
Date: ______________________